For data protection purposes, the entity responsible for your personal information is NEXLIMIT LLC, United States. Email: support@crisp3d.ai.

We collect information that you provide to us, information created through your use of the Services, and certain information collected automatically.

2.1 Account Information

When you create or manage a Crisp3D account, we may collect information such as:

• Your email address
• Username or display name
• Login and authentication information
• Profile image
• Account preferences
• Subscription plan
• Credit balance and purchase history
• Other information you choose to add to your account

If you use a third-party sign-in service, we may receive information that you authorize that service to share with us.

2.2 Purchase Information

When you purchase a subscription, credits, or another paid service, we may collect information relating to your order, including:

• Order number
• Transaction date
• Product or plan purchased
• Payment status
• Purchase amount
• Billing country
• Limited payment method information

Payments may be processed by third-party payment providers. These providers process payment details under their own privacy policies. Crisp3D does not directly store complete payment card numbers or card security codes.

2.3 Content You Provide

When you use Crisp3D, we may collect and process content such as:

• Text prompts
• Images and reference images
• Multi-view images
• Uploaded 3D models and related files
• Generation settings
• Generated 3D models
• Meshes, textures, and materials
• Renders, previews, and thumbnails
• Project names and metadata
• Feedback about generated results
• Content you publish, share, or submit through community features

This content may contain personal information that you choose to include. If you provide content containing information about another person, you are responsible for having the rights and permissions required to use and process that content.

2.4 Communications

If you contact us for support, feedback, partnerships, or other inquiries, we may collect:

• Your contact information
• The content of your message
• Files or screenshots you provide
• Information related to your account or request
• Your previous communications with us

2.5 Information Collected Automatically

When you use the Services, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Language and time zone
• Pages and features accessed
• Session and interaction information
• Referring pages
• Approximate location
• Error, crash, and performance information

We may collect this information through cookies, local storage, pixels, software development tools, logs, and similar technologies.

We may use collected information to:

• Create and manage accounts
• Provide and maintain the Services
• Process prompts, images, and 3D files
• Generate, texture, preview, store, and export 3D content
• Process purchases, subscriptions, and credits
• Personalize the user experience
• Recommend relevant content or features
• Provide customer support
• Send account, service, payment, and security communications
• Analyze how the Services are used
• Improve the accuracy, effectiveness, security, usability, and performance of the Services
• Develop new features, products, and workflows
• Detect fraud, misuse, and security incidents
• Enforce our Terms of Service and other policies
• Comply with applicable laws
• Send marketing communications where permitted

Where applicable law requires a legal basis, we may process information to perform our contract with you, pursue legitimate business interests, comply with legal obligations, or act with your consent.

Crisp3D provides different visibility options depending on your account plan.

4.1 Free Plan

Works generated under the Free plan are automatically public as part of the Free plan. Public works may be:

• Displayed in Crisp3D galleries
• Viewed by other users and website visitors
• Included in discovery, showcase, or community areas
• Accessible through public links
• Shared through available sharing features
• Indexed by search engines where applicable

The information displayed with a public work may vary depending on the relevant feature and account settings. By using the Free plan and generating a work, you acknowledge that the generated work may be publicly displayed through the Services.

4.2 Paid Plans

Paid users may choose whether their generated works are public or private through the visibility controls available in the Services. Public works may be displayed through Crisp3D’s gallery, community, discovery, showcase, and sharing features. Private works are made available through the relevant account and authorized Service features.

4.3 Public Content

Content made public may be viewed, shared, indexed, or copied by other people. Copies shared outside Crisp3D may remain available after the original content is removed or made private.

You are responsible for having the rights and permissions required for the people, images, designs, trademarks, and other materials included in content you make public.

Crisp3D may use third-party AI, cloud-computing, storage, and infrastructure providers to deliver the Services.

To process your request, Crisp3D may transmit prompts, reference images, uploaded files, generation settings, and related content to these providers.

Crisp3D does not use your uploaded images, prompts, 3D files, or generated outputs to train, fine-tune, or improve AI models unless you explicitly choose to participate in a separate model-improvement or content-contribution program.

We may use aggregated or de-identified information to understand general usage, evaluate performance, improve reliability, and develop the Services.

Crisp3D is not in the business of selling personal information. We may share information in the following circumstances.

6.1 Service Providers

We may work with service providers that support:

• AI model processing
• Cloud hosting and storage
• Computing infrastructure
• Authentication
• Payment processing
• Analytics
• Email delivery
• Customer support
• Security and fraud prevention
• Website and business operations

These providers may process information on our behalf to perform the services requested by Crisp3D.

6.2 Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process
• Respond to a valid request from a court or public authority
• Protect Crisp3D, our users, or other people
• Investigate fraud, abuse, or security incidents
• Enforce our agreements and policies

6.3 Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

6.4 Services You Choose to Use

We may share information when you use an integration, public link, export feature, collaboration tool, or another service that involves a third party. Third-party services operate under their own terms and privacy policies.

6.5 With Your Direction or Consent

We may share information when you direct us to do so or provide consent for a particular purpose.

6.6 Public Areas of the Services

When content is public under the Free plan or made public by a paid user, we make that content available to other users and visitors as part of the Services.

We retain information for as long as reasonably necessary to provide the Services, maintain our business operations, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information, the Services used, and your account plan.

7.1 Free-Plan Works

Works generated under the Free plan are generally retained for six months from the date of generation. After the six-month period, the works may be removed from Crisp3D’s active systems and become unavailable through the Services. You may delete a work earlier using the account features available to you.

7.2 Paid-Plan Works

Works generated while a paid subscription is active are retained without a scheduled expiration while the paid subscription remains active.

7.3 Cancellation, Expiration, or Downgrade

When a paid subscription is cancelled, expires, or is downgraded to the Free plan, works generated during the paid subscription enter a six-month retention period. The six-month period begins when the paid subscription ends or the account is downgraded.

If a new paid subscription begins before the retention period ends, eligible retained works may return to paid-plan storage. If the account remains on the Free plan, the works may be removed from Crisp3D’s active systems after the six-month retention period.

7.4 Other Information

Other account, transaction, technical, security, and support information is retained according to our operational needs, legal obligations, and internal retention practices.

When information is no longer reasonably needed, we may delete, anonymize, or de-identify it. Some information may remain in backups, transaction records, security logs, or other records where permitted or required by law.

We use reasonable technical and organizational measures designed to protect personal information and User Content from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption, authentication, monitoring, secure infrastructure, and internal procedures.

Internet transmission and electronic storage involve security risks, and Crisp3D cannot guarantee absolute security. You are responsible for protecting your account credentials and for notifying us if you suspect unauthorized access to your account.

Crisp3D is operated by NEXLIMIT LLC in the United States. Your information may be processed and stored in the United States and other countries where Crisp3D or its service providers operate. These countries may have privacy laws that differ from those in your place of residence.

Where required by applicable law, we use appropriate measures to support international data transfers.

Depending on your location, you may have rights relating to your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Request restriction of certain processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent
• Opt out of marketing communications
• Submit a complaint to a relevant authority

These rights may be subject to limitations and exceptions under applicable law. To submit a privacy request, contact us at support@crisp3d.ai. We may request information needed to verify your identity and protect your account.

We may use cookies and similar technologies to:

• Keep users signed in
• Remember account preferences
• Operate Service features
• Measure website performance
• Understand how the Services are used
• Support analytics and marketing activities

You may manage cookies through your browser settings and any preference tools made available through the Services. Additional information may be provided through a separate Cookie Policy or cookie preference interface.

Where permitted, we may send product announcements, newsletters, offers, and other marketing communications. You can unsubscribe through the link included in a marketing email or through available account settings.

We may continue to send essential messages relating to your account, purchases, support requests, security, and the Services.

The Services are not directed to children under the age of 13, or under the age of 16 for users located in Europe.

We do not knowingly collect personal information from children in violation of applicable law. If we learn that such information has been collected, we will take reasonable steps to delete it. Parents or guardians may contact support@crisp3d.ai regarding a child’s information.

The Services may contain links to third-party websites, plugins, applications, or services. Crisp3D does not control the privacy practices of these third parties. Their use of information is governed by their own terms and privacy policies.

We may update this Privacy Policy to reflect changes in our Services, business practices, technology, or applicable laws. When we update the Policy, we will revise the “Last updated” date. We may also provide additional notice where appropriate.

For questions, concerns, or requests relating to this Privacy Policy or Crisp3D’s data practices, contact NEXLIMIT LLC, United States. Email: support@crisp3d.ai.